12baj's Privacy Policy

1 Introduction

Welcome to 12baj. This Privacy Policy ("Policy") explains how the 12baj platform collects, uses, and protects your personal data. By using the 12baj website or mobile app, you are considered to have accepted this Privacy Policy.

As one of Bangladesh's most trusted online gaming platforms, we believe your privacy is a fundamental right. That's why we operate with full transparency and never hide anything about how your data is handled.

12baj complies with international data protection laws and regulations. Our data protection practices are regularly verified through third-party audits to ensure your information is kept to the highest security standards.

2 What data we collect

12baj may collect your information in several ways. Below is a detailed breakdown of the types of data we collect:

3 How we use your data

12baj uses your personal data only for defined and legitimate purposes. We use your information to:

• For account creation and management — 12baj uses your data to keep your account active and ensure a secure login process.
• For payment processing — financial information is required to complete deposits and withdrawals accurately.
• To provide customer support — to resolve your issues and supply any information you need.
• To prevent fraud and illegal activity — to ensure the security of the platform.
• To send eligible bonuses and offers — only with your consent.
• To fulfil legal obligations — in order to meet regulatory requirements.
• To improve the platform — to enhance your overall experience.

4 Data Sharing Policy

12baj does not sell or rent your personal data to any third party. However, limited information may be shared in certain specific circumstances:

• Payment Partners: Limited information required to process payments via Mobile Banking, Nagad, Rocket, and similar services.
• Legal authorities: Upon a valid court order or lawful request from law enforcement.
• Regulatory Authority: Information required for licensing and compliance.
• Fraud Prevention: Limited data shared with fraud detection services.
• Business Transfer: If any part of 12baj is sold or merged, data may be transferred — you will be notified in advance.

In all cases, data sharing is minimal and purpose-driven. Third parties with whom data is shared are held to the same privacy standards.

5 Cookie Policy

12baj uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

12baj uses the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics Cookies: Anonymized data is collected to understand how the platform is used.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some 12baj features.

6 Data Protection Measures

12baj has implemented industry-leading technical and organizational measures to keep your data secure:

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• All data is stored in encrypted form in our database.
• Two-Factor Authentication (2FA) support.
• Strict access controls — only authorized personnel can access the necessary data.
• Regular security audits and penetration testing.
• In the event of a data breach, affected users will be notified within 72 hours.
• Regular server data backups and a disaster recovery plan are in place.

7 Your rights

As a user, you have several important rights over your own data:

To exercise any of these rights, contact 12baj's customer support. We will respond to your request within 30 days.

8 Data Retention Period

12baj retains your personal data only for as long as necessary. Different types of information have different retention periods:

• Account information: For the duration your account is active, and for 5 years after closure (as required by law).
• Financial transaction records: 7 years — in compliance with anti-money laundering regulations.
• KYC documents: 5 years after the end of the relationship.
• Gaming Logs & Activity: 3 years.
• Customer Support Contact: 2 years.
• Marketing Preferences: Until you withdraw your consent.

Once the defined retention period expires, 12baj securely deletes or anonymizes your data so that you can no longer be identified in any way.

9 Children's Privacy

12baj is strictly for individuals aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

If we become aware that we hold data belonging to a minor, that data will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child's information is in our possession, please contact us right away.

10 Right to Policy Changes

12baj may update this Privacy Policy from time to time. When changes are made, the revised policy will be published on this page and the "Last Updated" date will be changed accordingly.

For any significant changes, we will notify you in advance via your registered email or app notification. Continued use of 12baj after such changes takes effect will be considered acceptance of the updated policy.

We recommend reviewing this page regularly. Staying informed about your privacy is in your own best interest.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact 12baj's data protection team:

• Email: [email protected]
• Support: 24/7 support available via live chat.
• Response Time: Usually within 24–48 hours.